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• Adobe Systems, Inc. by Mary Tripsas
• Airbnb (A) by Benjamin Edelman, Michael Luca
• AtekPC Project Management Office by F. Warren McFarlan
• CareGroup by F. Warren McFarlan, Robert D. Austin
• Cathay Pacific: Doing More with Less by F. Warren McFarlan
• Charles Schwab Corp. (A) by F. Warren McFarlan, Nicole Tempest
• Cisco Systems Architecture: ERP and Web-enabled IT by Richard L. Nolan, Kelley Porter, Christina Akers
• Cisco Systems, Inc.: Implementing ERP by Robert D. Austin, Richard L. Nolan, Mark Cotteleer
• F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market by Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen, Timo Saarinen
• GE’s Two-Decade Transformation: Jack Welch’s Leadership by Christopher A. Bartlett
• Harley-Davidson Motor Co.: Enterprise Software Selection by Robert D. Austin
• Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center by Richard Bohmer, F. Warren McFarlan
• iPremier (A): Denial of Service Attack (Graphic Novel Version) by Robert D. Austin
• Li & Fung: Internet Issues (A) by F. Warren McFarlan
• Mrs. Fields Cookies by James I. Cash Jr.
• Online Marketing at Big Skinny by Benjamin Edelman, Scott Duke Kominers
• Prediction Markets at Google by Peter A. Coles, Karim R. Lakhani, Andrew McAfee
• Providian Trust: Tradition and Technology (A) by F. Warren McFarlan
• Royal Caribbean Cruises Ltd. by F. Warren McFarlan
• Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well by F. Warren McFarlan
• Wyndham International: Fostering High-Touch with High-Tech by Lynda M. Applegate
• CA Technologies: Bringing the Cloud to Earth by Marco Iansiti, Kerry Herman
• Online Marketing at Big Skinny by Benjamin Edelman, Scott Duke Kominers
• Keda’s SAP Implementation by Derrick Neufeld, Yulin Fang, Huaiqing Wang, Terrance Fung
• Computerized Provider Order Entry at Emory Healthcare by Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Michael Morgan, Andrew Katz, David LaBorde
• Strategic IT Transformation at Accenture by Mark Jeffery, Daniel Fisher, Mirron Granot, Anuj Kadyan, Albert Pho, Carlos Vasquez
• iPremier (A) (B) (B): Denial of Service Attack (Graphic Novel Version) by Robert D. Austin, Jeremy C. Short
• AtekPC Project Management Office by F. Warren McFarlan, John Hupp, Mark Kell
• Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center by Richard Bohmer, F. Warren McFarlan
• Prediction Markets at Google by Peter A. Coles, Karim R. Lakhani, Andrew McAfee
• Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel by Dennis Campbell, F. Asis Martinez-Jerez, Marc J. Epstein, Joshua Bellin
• CareGroup by F. Warren McFarlan, Robert D. Austin
• Cisco Systems Architecture: ERP and Web-enabled IT by Richard L. Nolan, Kelley Porter, Christina Akers
• Adobe Systems, Inc. by Mary Tripsas
• Li & Fung: Internet Issues (A) by F. Warren McFarlan, Fred Young
• Harley-Davidson Motor Co.: Enterprise Software Selection by Robert D. Austin, Deborah Sole, Mark Cotteleer
• GE’s Two-Decade Transformation: Jack Welch’s Leadership by Christopher A. Bartlett
• Cisco Systems, Inc.: Implementing ERP by Robert D. Austin, Richard L. Nolan, Mark Cotteleer
• Providian Trust: Tradition and Technology (A) by F. Warren McFarlan, Melissa Dailey
• Beyondsoft IPO (A)(B) by Ning Jia, Hong Zhang
• Nintendo: Disruptor Being Disrupted by Ali Farhoomand, Shiu Kau Wong
• Kyruus: Big Data’s Search for the Killer App by Robert F. Higgins, Penrose O’Donnell, Mehul Bhatt
• We Gave Them a Tool, but Hardly Anyone’s Using It! Untangling the Knowledge Management Dilemma at TPA by Alina Dulipovici, Ann-Frances Cameron
• Electronic Medical Records at the ISS Clinic in Mbarara, Uganda by Madore Amy, Julie Talbot, Rebecca Weintraub
• A Telemedicine Opportunity or Distraction? by Janis L. Gogan, Monica J Garfield
• Pearson’s Successmaker: Putting the Customer First in Transforming Product Development Processes by T.S. Raghu, Collin Sellman
• Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation by Benoit Aubert, Simon Bourdeau, Brett Walker
• Airbnb (A)(B) by Benjamin Edelman, Michael Luca
• Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support by Richard M. Kesner
• Body Scans and Bottlenecks: Optimizing Hospital CT Process Flows by Sunil Chopra, Scott Flamm, Sachin Waikar
• A New Approach to China: Google and Censorship in the Chinese Market by Jeanne Brett, Lauren Pilcher, Lara-Christina Sell
• Telemonitoring at Visiting Nurse Health System by F. Warren McFarlan, Mark Keil, Mala Kaul
• 1-888-Junk-Van by Derrick Neufeld, Liliana Lopez Jimenez
• Microsoft’s Go-to-market Strategy for Azure in India by Reema Gupta, Deepa Mani, Aditya Shah, Sujata Ramachandran, Vivek Singh
• Infosys Consulting in 2011 by Robert A. Burgelman, Debra Schifrin
• Deloitte Recommends Client Selection to Regency Bank by Mehmet Begen, Stacey Yue
• Market Design in Online Businesses, Module Note by Peter A. Coles
• The Online Economy–Strategy and Entrepreneurship Course Architecture Note by Peter A. Coles, Benjamin Edelman
• Craig Manufacturing by Peter C. Bell, Benjamin Craig, Andrew Weston, Sachin Gupta
• Oakville Hydro Optimum Engine Selection by Peter C. Bell, Scott Mudie, Mark Visscher, Aman Raina
• International Entrepreneurship at Infusion by Christopher Williams, Melissa Davis
• Binnj on the Apple iPad by Derrick Neufeld, Ken Mark
• Datasets for Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel, Courseware, Spreadsheet by Dennis Campbell, F. Asis Martinez-Jerez, Marc J. Epstein, Joshua Bellin
• Dataset for MercadoLibre.com, Courseware, Spreadsheet by Joshua Bellin, James Dillon, F. Asis Martinez-Jerez
• Intellectual Property Intermediaries by Andrei Hagiu
• Brand Equity by Chris A. Higgins, Jodie Whelan
• Triangulate by Thomas R. Eisenmann, Lauren Barley
• Open Text Corporation by Derrick Neufeld
• Canada Health Infoway by Derrick Neufeld
• Mafiaboy by Derrick Neufeld
• Arthur Hill & Company Realty Services by Srinivas Krishnamoorthy, Peter C. Bell
• CAA Roadside APP by Derrick Neufeld
• The iPhone at IVK by Richard L. Nolan, Robert D. Austin
• Social Games by Victoria Chang
• British Columbia NICU Bed Allocation by Gregory S. Zaric, Derrick Fournier
• Student Plays Fantasy Hockey (A) (B) by Fredrik Odegaard, Chris Engelking, Linden Head, Matthew Rabson, Mike Sharp
• TTTech (A):Seeking Growth and Scale in New and Existing Markets by Robert A. Burgelman, Lyn Denend, Robert Siegel
• TTTech (B): The Path Forward by Robert A. Burgelman, Lyn Denend, Robert Siegel
• Xerox and Affiliated Computer Services (ACS) by Jesper Sorensen, Victoria Chang
• WoodSynergy Inc.: Integrating IT into the Supply Chain by Owen Hall, Andrea Scott, Mark Chun
• Note on Logistic Regression – Statistical Significance of Beta Coefficients by Fredrik Odegaard, Andrew Brennan
• Tata Consultancy Services: Sustaining Growth Momentum in China 2010 by Beng Geok Wee, A. Lee Gilbert, Ivy Buche
• Google in China (B) by Deborah Compeau, Yulin Fang, Majela Yin
• Host Europe: Advancing CSR and Sustainability in a Medium-sized IT Company by Rudiger Hahn
• Yumcha.com.au by Nicole R.D. Haggerty, Rohan Belliappa
• Data.gov by Karim R. Lakhani, Robert D. Austin, Yumi Yi
• Intel and WiMAX in 2010 by Robert A. Burgelman, Debra Schifrin
• Mustang Music (A) (B) by Derrick Neufeld
• Unimicron Technology Corporation by Deborah Compeau, Eugenia Huang
• Taiwan Taxi’s iCall System: Realizing the Value of GPS-Dispatch Systems by Deborah Compeau, Rueylin Hsiao, Sheng-Tsung Hou
• Mobile Language Learning: Praxis Makes Perfect in China by Alon Ilan, Allen H. Kupetz
• IBM Canada Ltd.: Implementing Global Strategy by Ken Mark, Deborah Compeau
• Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management by Richard M. Kesner
• Procter & Gamble: Improving Consumer Value Through Process Redesign by James L. McKenney, Theodore H. Clark
• Kimpton Hotels – Setting Prices on Priceline (A) (B) (C) by Chris K. Anderson, John G. Wilson, Joel Read
• University Health Network (UHN): The MOE-MAR Initiative by Darren Meister, Ken Mark
• Green IT Matters at Wipro Ltd. by Indranil Bose, Ramasastry Chandrasekhar
• Gold Claim at Sturgeon Lake by Peter C. Bell, Gregory S. Zaric
• Vancouver General Hospital: Improving Porter Efficiency (A) by Fredrik Odegaard, Ryan Metcalf
• M2 Universal Communications by Srinivas Krishnamoorthy, Peter C. Bell, Ankur Bansal, Peter Vaz
• Canadian Air Transport Security Authority (CATSA) by Darren Meister, Ken Mark
• Making RFID Work: The World’s Largest University Library RFID Implementation by Benjamin Yen, Boby Shiu
• Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project – Part A,Part B by Carmen Bernier, Line Dube, Vital Roy
• Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case – Part A, Part B by Line Dube, Carmen Bernier, Vital Roy
• F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market by Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen, Timo Saarinen
• Unity Bank: Realizing Value From an M&A Integration by Nicole R.D. Haggerty, John Fong
• Sydney Water Customer Information and Billing System (A) (B) by Michael Parent
• Zhejiang Corporation of China Telecom by Seungjin Whang
• Bucking the Trend: A Look at Zyme Solutions’ Non-linear Business Model for IT Services from India by D.V.R. Seshadri
• PowerPoint Slides: YouTube, Google, and the Rise of Internet Video, Powerpoint Slides by Karel Cool, Matt Seitz, Jason Mestrits
• Alibaba.com by Ricky Lai, Ali Farhoomand
• IT Governance at Oxford Industries: Information Architecture for Financial Data by Michael Wybo, Carmen Bernier
• Campbell Soup Company: Selling Channel Innovation to Customers by Zeynep Ton, James L. McKenney
• STARS Air Ambulance: An Information Systems Challenge by Malcolm Munro, Sid L. Huff
• SPECIALISTERNE: Sense and Details by Robert D. Austin, Jonathan Wareham, Javier Busquets
• Apple’s iPhone: Calling Europe or Europe Calling by Sandra Sieber, Josep Valor, Jordan Mitchell
• Does IT Payoff? Strategies of Two Banking Giants by Ali Farhoomand, Minyi Huang
• The Global Software Industry in 2007 by Minyi Huang, Ali Farhoomand
• ChoicePoint Inc. and the Personal Data Industry by Cynthia Clark Williams
• Managing in the Information Age Module Note for Students: Enterprise IT by Andrew McAfee
• Managing in the Information Age Module Note for Students: Function IT by Andrew McAfee
• Managing in the Information Age Module Note for Students: Network IT by Andrew McAfee
• Information Resource Management at Hydro-Quebec by Line Dube, Carmen Bernier, Vital Roy
• Codelco Copper Mines by David M. Upton, Bradley R. Staats, Virginia A. Fuller
• Secom: Managing Information Security in a Risky World by F. Warren McFarlan, Robert D. Austin, Robert O. Austin
• Knowledge Management at Katzenbach Partners, LLC by Robert A. Burgelman, Brooke Blumenstein
• Waterloo Regional Police Services: Reassessing the CIMS Project (A) (B) (C) by Deborah Compeau, Jane Movold
• CMM versus Agile: Methodology Wars in Software Development by Robert D. Austin
• epost: Evolving an Online Business by Deborah Compeau, Jane Gravill
• eStore at Shell Canada Limited by Deborah Compeau, Barbara Marcolin, Carol Saunders, Chad Saunders
• Grand Junction Networks by Andrew Rachleff, Bethany Coates
• Information Technology and Innovation at Shinsei Bank by Virginia A. Fuller, David M. Upton
• Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Quebec Case Study (A) (B) (C) – The Solution by Gilbert Alexandre, Line Dube, Real Jacob
• Medtronic Vision 2010 by Lynda M. Applegate
• Platform-Mediated Networks: Definitions and Core Concepts by Thomas R. Eisenmann
• Ricardo Software by Andrew McAfee
• Enterprise Resource Planning Software–Ongoing Maintenance Cost Benefit Analysis by Mike Canniff
• Cathay Pacific by F. Warren McFarlan, Fred Young, Lo Waishun
• Skype by Thomas R. Eisenmann, Peter A. Coles
• The CIM Project by Vital Roy, Benoit Aubert
• An ERP Story: Troubles Ahead (C) by Carmen Bernier, Vital Roy, Eric Brunelle
• The RECS Project (A) by Vital Roy, Carmen Bernier, Benoit Aubert
• North American Financial Corporation (NAF): The MLM Project (A) by Vital Roy, Benoit Aubert
• An ERP Story: Epilogue (D) by Carmen Bernier, Vital Roy, Eric Brunelle
• An ERP Story: Choosing a Project Leader (B) by Carmen Bernier, Vital Roy, Eric Brunelle
• An ERP Story: Background (A) by Carmen Bernier, Vital Roy, Eric Brunelle
• North American Financial Corporation (NAF): The MLM Project (B) by Vital Roy, Benoit Aubert
• The RECS Project (B) (C) by Vital Roy, Carmen Bernier, Benoit Aubert
• Canadian Firearms Program by Derrick Neufeld, Zeying Wan
• Canning Consultants: The OPAC Assessment by Gregory S. Zaric
• MercadoLibre.com by F. Asis Martinez-Jerez, Joshua Bellin, James Dillon
• Ernst and Young: The Western Bank Audit by Gregory S. Zaric
• Mercedes-Benz USA: Investing in IT Infrastructure by Steven R. Kursh, Michael Hoch
• Wikipedia in the Spotlight by Shane Greenstein, Michelle Devereux
• The San Diego City Schools: Enterprise Resource Planning Return on Investment by Nancy Kulick, Mark Jeffery, Tim Riitters, Scott Abbott, Douglas Papp, Tiffany Schad, Jed Wallace, Jeff Wiemann
• IBM and Eclipse (A) (B) by Siobhan O’Mahony, Fernando Cela Diaz, Evan Mamas
• Knowledge Management at Accenture by Darren Meister, Thomas H. Davenport
• Grupo Martica by Andrew McAfee
• Dollar Thrifty Automotive Group: Online Discounting by Chris K. Anderson, Benjamin Marcus
• Information Technology at COSCO by F. Warren McFarlan, Chen Guoqing, David Lane
• IBM’s Knowledge Management Proposal for the Ontario Ministry of Education by Darren Meister, Ken Mark
• Long Battle for an Instant Messaging Standard by V. Brian Viard, Steven Fan
• Slouching Toward Broadband: Revisited in 2005 by Robert A. Burgelman, Les Vadasz, Philip Meza
• Mars Inc.: Online Procurement by Peter C. Bell
• CEMEX Way: The Right Balance Between Local Business Flexibility and Global Standardization by Donald A. Marchand, William J. Kettinger, Rebecca Chung
• TAL Apparel Ltd.: Stepping Up the Value Chain by Ali Farhoomand, Phoebe Ho
• Intel Research: Exploring the Future by Alan MacCormack, Kerry Herman
• Hanging Up the (Old) Phone: IP Communications in 2004 by Robert A. Burgelman, Les Vadasz, Philip Meza
• Better Medicine Through Information Technology by Robert A. Burgelman, Robert Pearl, Philip Meza
• Jewellworld.com: Leading Web-Based IT Development in the Jewellery Industry by Bennett Yim, Andrew Lee
• Pfizer’s Virtual CIO (Abridged) by F. Warren McFarlan, Brian J. Delacey
• RosettaNet and ebXML: Betting on the Right eBusiness Standard by F. Warren McFarlan, Veronika Belokhvostova
• SchmidtCo (A) (B) by John S. Hammond
• Music Downloads by David B. Yoffie, Debbie Freier
• Instant Messaging by David B. Yoffie, Debbie Freier
• The Google IPO by Matthias Hild
• UCB: Managing Information for Globalization and Innovation (A) (Abridged) by F. Warren McFarlan, Brian J. Delacey
• Indian Oil Corp. Ltd.: Project Manthan by Abhijit Gopal, Manish Kumar
• Hill & Knowlton: Knowledge Management by Darren Meister, Ken Mark
• “Big Media” Meets the “Bloggers”: Coverage of Trent Lott’s Remarks at Strom Thurmond’s Birthday Party by Esther Scott, Alex Jones
• High-Definition TV: The Grand Alliance by Thomas R. Eisenmann
• XS, Inc. by Ray A. Goldberg, Joan McRobbie
• Enabling Business Strategy with IT at the World Bank by F. Warren McFarlan
• Business Intelligence Strategy at Canadian Tire by Nicole R.D. Haggerty, Darren Meister
• Symbian: Setting the Mobility Standard by Fernando F. Suarez, Thomas R. Eisenmann
• Royal Caribbean Cruises Ltd. by F. Warren McFarlan, Valerie Massoni
• Internet Rapide by Samuel E Bodily, Jason Hull
• Ford Argentina: Transforming a Global Industry in a Local Market by Lynda M. Applegate, Paula Etchard, Laureano Berasategui, Ramiro Montealegre
• Cathay Pacific: Doing More with Less by F. Warren McFarlan, Fred Young
• Cathay Pacific: Doing More with Less, Spreadsheet Supplement by F. Warren McFarlan, Fred Young
• Federal Express: Quality Improvement Program by Christopher H. Lovelock
• Web Services and Systems Integration, Supplementary Note by Andrew McAfee
• Cisco: Early if Not Elegant (B)-Epilogue by Gerry Yemen, Sayan Chatterjee, L.J. Bourgeois
• Finding the Balance: Intellectual Property in the Digital Age by Robert A. Burgelman, Philip Meza
• Qualcomm in China (A) (B) by Jonathan West, Joel West, Justin Tan
• Yodlee Inc.–The VerticalOne Integration (A) (B) by John Melnyk, Darren Meister
• UCB (B): Growth Strategy by F. Warren McFarlan, Brian J. Delacey
• UCB (A): Managing Information for Globalization and Innovation by F. Warren McFarlan, Brian J. Delacey
• CareGroup, Spreadsheet by F. Warren McFarlan, Robert D. Austin
• NTT DoCoMo: Establishing Global 3G Standards by Ali F. Farhoomand, Vincent Mak
• Wyndham International: Fostering High-Touch with High-Tech by Lynda M. Applegate, Gabriele Piccoli
• Toybox: Managing Dynamic Digital Projects by Darren Meister, David Singer
• PricewaterhouseCoopers KnowledgeCurve and the Spinning Off of PwC Consulting by Ali F. Farhoomand, Pauline Ng
• File Sharing and Napster by R. Edward Freeman, Jenny Mead, Gerry Yemen
• Electronic Service Delivery Implementation and Acceptance Strategy by Ali F. Farhoomand, Marissa McCauley
• Buckman Laboratories (B) by William E. Fulmer
• Charles Schwab Corp. (B) by F. Warren McFarlan, Nicole Tempest
• Digital Certificates and Signatures: Microsoft Corp. by Ali F. Farhoomand, Mary Ho, Phoebe Ho
• Government E-Procurement: Electronic Tendering System in the Hong Kong SAR by Ali F. Farhoomand, Phoebe Ho, M. Lynne Markus
• Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances by Lynda M. Applegate, Ramiro Montealegre
• OTISLINE (B) by Nancy S. Balaguer
• Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well by F. Warren McFarlan
• Slouching Toward Broadband by Robert A. Burgelman, Philip Meza
• Cisco: Early if not Elegant (A) by Gerry Yemen, Sayan Chatterjee, L.J. Bourgeois
• Andina Bottling Co. by V.G. Narayanan, Alberto Ballve
• Fuel Cell Technology and Market Opportunities by Andrea Larson, Stephen Keach
• Japan Net Bank: Japan’s First Internet-Only Bank by Ali F. Farhoomand, Vincent Mak, Pauline Ng
• Postgirot Bank and Provment AB: Managing the Cost of IT Operations by F. Warren McFarlan, Nancy Bartlett
• Li & Fung: Internet Issues (B) by F. Warren McFarlan, Iris T. Li
• SinoSecurities.com by F. Warren McFarlan, Fred Young
• IntellectExchange, Inc. by James I. Cash Jr., Janis L. Gogan
• Extending an Electronic Trade Network to Sustain Competitive Advantage by Ali F. Farhoomand, Pauline Ng, Michelle Ng
• The Professor Selects a Portfolio by Peter C. Bell
• The Value of Networks by Paul W. Farris, Phillip E. Pfeifer, Richard Johnson
• SKOLAR: Launching a University Technology Spinoff Company by Henry W. Chesbrough, Charles A. Holloway, Nicole Tempest
• Cisco Systems: Building Leading Internet Capabilities by Richard L. Nolan, Christina Darwall
• H.E. Butt Grocery Co.: The New Digital Strategy (B) by F. Warren McFarlan
• Cisco Systems Architecture: ERP and Web-enabled IT, Spreadsheet by Richard L. Nolan, Kelley Porter, Christina Akers
• DPSC Software: Post-acquisition Evaluation by Michael Parent, Ken Mark
• Macromedia Inc.-Weaving Dreams of Global Markets and New Technologies by Kamalini Ramdas, Christian Terwiesch, Chris Lehmbeck
• eLance.com: Preventing Disintermediation by Scott Schneberger, Ken Mark
• DoubleClick, Inc.: Gathering Customer Intelligence by Ken Mark, Scott Schneberger
• America Online: The 20 Hours for $20 Pricing Plan (B) by Mark Parry
• Peer-to-Peer Computing: Back to the Future by Robert A. Burgelman, Philip Meza
• Cisco Systems: Web-enablement by Richard L. Nolan, Kelley Porter, Christina Akers
• Jardines: Tapping the Asian E-Commerce Market by F. Warren McFarlan, Melissa Dailey, Fred Young
• Laurentian Bank: B2B Trust by Joseph N. Fry
• Three Dimensional Printing by Scott Shane, Wendell E. Dunn
• H.E. Butt Grocery Co.: The New Digital Strategy (A) by F. Warren McFarlan, Melissa Dailey
• Open Market, Inc.: The E-Commerce Wars by James I. Cash Jr., Janis L. Gogan, Michael Haselkorn, Mani Subramani
• Xerox (Hong Kong): Sales Activity Management Process (B) by Peter Yuan
• EIU’s ViewsWire: New Wine in a New Bottle by Ali F. Farhoomand, Peter Lovelock
• Anthony Ng Architects Ltd.: Building Towards a Paperless Future by Thomas Kvan, Andrew Lee, Loretta Ho
• PricewaterhouseCoopers: Building a Global Network by Ali F. Farhoomand, Marissa McCauley, Peter Lovelock, Minako Fukagata
• TradeCard: Building a Global Trading Electronic Payment System by Ali F. Farhoomand, Marissa McCauley
• Charles Schwab, Inc.: Creating an International Marketspace by Ali F. Farhoomand, Peter Lovelock, Maria J. Cascales
• Buckman Laboratories (A) by William E. Fulmer
• Novell: World’s Largest Network Software Company by Richard L. Nolan
• Drugstore.com by Richard L. Nolan
• Charles Schwab Corp. (A) by F. Warren McFarlan, Nicole Tempest
• Harley-Davidson Motor Co.: Enterprise Software Selection, Spreadsheet Supplement by Robert D. Austin, Deborah Sole, Mark Cotteleer
• Euro-Arab Management School by Sid L. Huff, Mike Wade
• Xerox (Hong Kong): Sales Activity Management Process (A) by Michael Zhao
• Signet Banking–Partnership Dynamics by Laurence G. Mueller
• Information Technology for Managers, Business Fundamentals Series by Lynda M. Applegate, M. Bensaou, Michael Earl, David A. Garvin, Janis L. Gogan, Richard L. Nolan
• Welch Foods, Inc. by Thomas H. Davenport, Charles Osborn, Donna B. Stoddard
• Dairy Farm Group: Redesign of Business Systems and Processes by Ali F. Farhoomand, Pauline Ng, Eugenia Ng, Probir Banerjee
• Dairy Farm Group: Electronic Commerce Advantage by Ali F. Farhoomand, Pauline Ng, Eugenia Ng, Probir Banerjee
• Mondex Canada (A) (B) by Sid L. Huff, Mike Wade
• Pioneer Hi-Bred: Turning Seeds into Factories by F. Warren McFarlan, Melissa Dailey
• British Columbia’s Pharmanet Project byScott Schneberger, Emily Chee
• Creating a Web Site for Medisys Health Group, Inc. by Michael Parent, Stuart Elman
• Sun Microsystems and the N-tier Architecture by Richard L. Nolan, Kelley Porter
• Edmund’s–www.edmunds.com, Supplement by Richard L. Nolan, Stephen P. Bradley, John J. Sviokla, Kelley Porter
• Electronic Commerce at Air Products by F. Warren McFarlan, Melissa Dailey
• Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet by Michael Parent, Debra Rankin
• Bank of Ireland (BOI): Internet Strategy by John J. Sviokla, Michael Quinn
• Optimark: Launching a Virtual Securities Market by John J. Sviokla
• TSAT A/S: Launching Telemetry and Low Rate Data Communications via Satellite by Michael Parent, Mike Wade
• Firefly Network (B) by Erik Brynjolfsson, Jean-Claude Charlet
• Scantran by Sid L. Huff, Mike Wade
• Firefly Network (A) by Erik Brynjolfsson, Jean-Claude Charlet
• BroadVision by Erik Brynjolfsson, Jean-Claude Charlet
• Timberjack Parts: Packaged Software Selection Project by F. Warren McFarlan, Darryl S. Romanow, Mark Keil
• CERNET: Managing Internet Growth in China by Michael Parent, Harvey Enns
• ACTonline: ACTDirect’s Electronic Banking System by Ali F. Farhoomand, Vanessa N. Clark
• Tradelink Electronic Commerce Ltd.: Implementation Strategy by Ali F. Farhoomand, Pauline Ng, Kwok-Keung Law, Jan Damsgaard
• Hong Kong’s National Information Infrastructure by Ali F. Farhoomand, Pauline Ng
• http://www.springs.com by F. Warren McFarlan, Melissa Dailey
• First Virtual Holdings, Inc. (A) (B) by Sid L. Huff, Mike Wade
• Information at the World Bank: In Search of a Technology Solution (A) (B) by W. Earl Sasser Jr., Josep Valor
• Knowledge Management at Ernst & Young by Miklos Sarvary, Ann Marie Chard
• VeriFone–1997 by Richard L. Nolan, Donna B. Stoddard
• Providian Trust: Tradition and Technology (A) (B) by F. Warren McFarlan, Melissa Dailey
• Sun Microsystems: Realizing the Potential of Web Technologies by Robert D. Austin, Mark Cotteleer
• H.E. Butt Grocery Co.: A Leader in ECR Implementation (B) (Abridged) by Robert D. Austin, F. Warren McFarlan
• Ford Motor Co.: Maximizing the Business Value of Web Technologies by Robert D. Austin, Mark Cotteleer
• VeriFone: The Transaction Automation Company (A) (Abridged) by F. Warren McFarlan
• Nortel: Re-Inventing Information Systems by Olga Volkoff
• KPMG Peat Marwick U.S.: One Giant Brain by Maryam Alavi
• Metalco: The SAP Proposal by Sid L. Huff, Elspeth Murray
• American Management Systems, Inc.: The Knowledge Centers by Dorothy Leonard, Sylvia Sensiper
• Southwire: Beyond 2000 by F. Warren McFarlan, Melissa Dailey
• Edmund’s–www.edmunds.com by John J. Sviokla
• Wired Wellington: The Info City Project and the City Link Network by Sid L. Huff
• CIGNA Property and Casualty Reengineering (B) by Richard L. Nolan, Donna B. Stoddard, Elise Martin, Chiara Francalanci
• Spartan Stores, Inc.: Reengineering for Efficient Consumer Response by James L. McKenney, William T. Schiano
• Cybersmith by John J. Sviokla, Thomas A. Gerace
• Singapore TradeNet: Beyond TradeNet to the Intelligent Island by Lynda M. Applegate, Boon Siong Neo, John King
• Singapore Unlimited: Building the National Information Infrastructure by Lynda M. Applegate, Boon Siong Neo, John King, Carin-Isabel Knoop
• Nokia Telecommunications: Redesign of International Logistics by Sirkka Jarvenpaa, Ilkka Tuomi
• Corporate Research Group in a High-Tech Firm: Improving Research Effectiveness by Donna B. Stoddard, Sirkka Jarvenpaa
• Order Management Reengineering at Heatway by Thomas H. Davenport
• ISSC Solution Center–Dallas: Transforming Software Development by Sirkka Jarvenpaa, Blake Ives
• J.C. Penney: Fashioning a Retailing Nervous System for the Future by Sirkka Jarvenpaa, Blake Ives
• Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges by Richard L. Nolan
• H.E. Butt Grocery Co.: A Leader in ECR Implementation (A) (Abridged) by F. Warren McFarlan
• CIGNA Property and Casualty Reengineering (A) by Richard L. Nolan, Donna B. Stoddard, Elise Martin, Chiara Francalanci
• VeriFone: The Transaction Automation Company (B) by Donna B. Stoddard
• Hannaford Brothers: Leading the Grocery Channel Transformation by James L. McKenney, William T. Schiano, Theodore H. Clark
• ToyWorld, Inc.: Information Technology Planning by Lynda M. Applegate
• Siemens Rolm Communications, Inc.: Integrated Logistics Core Process Redesign (ILCPR) by Donna B. Stoddard, Sirkka Jarvenpaa
• Wildfire by John J. Sviokla, Steven M. Salzinger
• Oticon A/S (Consolidated) by Peter Hagstrom
• Oticon A/S: Project 330 by Peter Hagstrom
• State Street Boston Corp.: Leading with Information Technology by Donna B. Stoddard, Chiara Francalanci
• Campbell Soup Co.: A Leader in Continuous Replenishment Innovations by James L. McKenney, Theodore H. Clark
• American Airlines: Object Oriented Flight Dispatching Systems by F. Warren McFarlan, Espen Andersen
• Baxter International: OnCall as Soon as Possible? by John J. Sviokla, Christopher L. Marshall
• Pacific Bell: Centrex Reengineering by Donna B. Stoddard, Sirkka Jarvenpaa
• CIGNA Corp., Inc.: Managing and Institutionalizing Business Reengineering by Donna B. Stoddard, Sirkka Jarvenpaa
• VeriFone: The Transaction Automation Company (A) by Donna B. Stoddard, Richard L. Nolan, Hossam Galal
• Mrs. Fields, Inc.–1993 by Lynda M. Applegate, Keri Pearlson, Randi Wade Purchia
• Mrs. Fields, Inc.–1988-92 by Lynda M. Applegate, Keri Pearlson
• Laura Ashley (D) by Richard L. Nolan
• Laura Ashley (C): Rebuilding and Transforming a Global Brand by Richard L. Nolan
• Laura Ashley (B): Defining a Strategy by Richard L. Nolan
• Laura Ashley (A): A New CEO Takes Charge by Richard L. Nolan
• Frito-Lay, Inc.: A Strategic Transition–1990-92 by Lynda M. Applegate
• Frito-Lay, Inc.: A Strategic Transition–1980-86 by Lynda M. Applegate
• Frito-Lay, Inc.: A Strategic Transition–1987-89 by Lynda M. Applegate
• Mrs. Fields, Inc.–1977-87 by Lynda M. Applegate, Keri Pearlson
• Safeway Manufacturing Division: The Manufacturing Control System (MCS) (B) by Donna B. Stoddard, Kevin Davis
• Frito-Lay, Inc.: The Navigator Project (B) by Lynda M. Applegate, Richard O. Mason, Melinda B. Conrad
• Frito-Lay, Inc.: The Navigator Project (A) by Lynda M. Applegate, Richard O. Mason, Melinda B. Conrad
• General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) and (B) (Abridged) by F. Warren McFarlan, Katherine N. Seger
• BellSouth Enterprises: The Cellular Billing Project by John J. Sviokla, Mark Keil, Steve Simonson
• Connor Formed Metal Products by Lynda M. Applegate, Donna B. Stoddard, Melinda B. Conrad
• General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) (B) (C) (D) by F. Warren McFarlan, Katherine N. Seger
• Singapore TradeNet: The Tale Continues by Lynda M. Applegate, Boon Siong Neo, John King
• Chemical Bank: Technology Support for Cooperative Work by Lynda M. Applegate, Donna B. Stoddard
• Frito-Lay, Inc.: A Strategic Transition (A) (Updated) by Lynda M. Applegate
• Profiling at National Mutual (B) (Abridged) by John J. Sviokla, Audris Wong
• Frito-Lay, Inc.: A Strategic Transition (Consolidated) by Lynda M. Applegate
• Frito-Lay, Inc.: A Strategic Transition (D) by Lynda M. Applegate, Melinda B. Conrad, Charles Osborn
• Air Products and Chemicals, Inc.: MIS Reorganization (A) & Project ICON (A) (Abridged) by Donna B. Stoddard
• Concordia Casting Co. by F. Warren McFarlan
• Capital Holding Corp.: Reengineering the Direct Response Group by Donna B. Stoddard, Caroline J. Meadows
• Merv Griffin’s Resorts by John J. Sviokla, Jon Langbert
• Nancy’s Specialty Foods: An Information Systems Implementation by Timothy T.C. Wei, Lisa H. Smith
• SunLife’s Maestro by Sid L. Huff, Jennifer McNaughton
• Lotus MarketPlace: Households by Lynn Sharp Paine, Lexanne J. Abbott
• Alliant Health System: A Vision of Total Quality by Jane Linder, Gwendolyn Moore
• KPMG Peat Marwick: The Shadow Partner by Robert G. Eccles, Julie Gladstone
• Lithonia Lighting by Nitin Nohria, James D. Berkley
• George B.H. Macomber Co.–1990 by John J. Sviokla, Audris Wong
• Profiling at National Mutual (A) (B) (C) by John J. Sviokla, Audris Wong
• Digital Equipment Corp.: The Kodak Outsourcing Agreement (A) (B) by Lynda M. Applegate, Herminia Ibarra, Keri Ostrofsky
• Hong Kong TradeLink: News from the Second City by Benn Konsynski, John King
• Singapore Leadership: A Tale of One City by Benn Konsynski, John King
• Singapore TradeNet: A Tale of One City by Benn Konsynski, John King
• Colliers International Property Consultants by Nitin Nohria, Julie Gladstone
• Frito-Lay, Inc.: A Strategic Transition (C) by Lynda M. Applegate, Nicole Wishart
• Air Products and Chemicals, Inc.: MIS Reorganization (A) (B) by Nancy S. Balaguer, John W. Preuninger
• AUCNET: TV Auction Network System by Benn Konsynski, Art Warbelow, Jiro Kokuryo
• Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2) by Lynda M. Applegate, Julie H. Hertenstein, Nicole Wishart, Mary Addonizio
• General Electric Canada: Designing a New Organization by Lynda M. Applegate, James I. Cash Jr.
• Agrico, Inc.: A Software Dilemma by F. Warren McFarlan, H. Jeff Smith
• Mrs. Fields Cookies by James I. Cash Jr., Keri Ostrofsky
• Mrs. Fields Cookies, Spreadsheet by James I. Cash Jr., Keri Ostrofsky
• Frontier Airlines, Inc. (A) (Condensed) by F. Warren McFarlan, Duncan G. Copeland
• Du Pont’s Artificial Intelligence Implementation Strategy by John J. Sviokla, Mark Keil
• Phillips 66: Controlling a Company Through Crisis by Lynda M. Applegate, Charles Osborn
• United Services Automobile Association (USAA) by Michael R. Vitale, Joyce J. Elam, John E.P. Morrison
• United Services Automobile Association (USAA), Spreadsheet by Michael R. Vitale, Joyce J. Elam, John E.P. Morrison
• Baxter Healthcare Corp.: ASAP Express by Michael R. Vitale, Benn Konsynski
• Frito-Lay, Inc.: A Strategic Transition (A) (B) by Melissa Mead, Jane Linder
• Frito-Lay, Inc.: Funding for Information Systems by Michael R. Vitale
• OTISLINE (A) by F. Warren McFarlan, Donna B. Stoddard
• Frontier Airlines, Inc. (A) (B) by Michael R. Vitale
• American Hospital Supply Corp.: The ASAP System (A) (B) by Michael R. Vitale
• Sturdivant Electric Corp. by Richard L. Nolan, F. Warren McFarlan