Information Technology Cases List

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  • Adobe Systems, Inc. by Mary Tripsas
  • Airbnb (A) by Benjamin Edelman, Michael Luca
  • AtekPC Project Management Office by F. Warren McFarlan
  • CareGroup by F. Warren McFarlan, Robert D. Austin
  • Cathay Pacific: Doing More with Less by F. Warren McFarlan
  • Charles Schwab Corp. (A) by F. Warren McFarlan, Nicole Tempest
  • Cisco Systems Architecture: ERP and Web-enabled IT by Richard L. Nolan, Kelley Porter, Christina Akers
  • Cisco Systems, Inc.: Implementing ERP by Robert D. Austin, Richard L. Nolan, Mark Cotteleer
  • F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market by Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen, Timo Saarinen
  • GE’s Two-Decade Transformation: Jack Welch’s Leadership by Christopher A. Bartlett
  • Harley-Davidson Motor Co.: Enterprise Software Selection by Robert D. Austin
  • Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center by Richard Bohmer, F. Warren McFarlan
  • iPremier (A): Denial of Service Attack (Graphic Novel Version) by Robert D. Austin
  • Li & Fung: Internet Issues (A) by F. Warren McFarlan
  • Mrs. Fields Cookies by James I. Cash Jr.
  • Online Marketing at Big Skinny by Benjamin Edelman, Scott Duke Kominers
  • Prediction Markets at Google by Peter A. Coles, Karim R. Lakhani, Andrew McAfee
  • Providian Trust: Tradition and Technology (A) by F. Warren McFarlan
  • Royal Caribbean Cruises Ltd. by F. Warren McFarlan
  • Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well by F. Warren McFarlan
  • Wyndham International: Fostering High-Touch with High-Tech by Lynda M. Applegate
  • CA Technologies: Bringing the Cloud to Earth by Marco Iansiti, Kerry Herman
  • Online Marketing at Big Skinny by Benjamin Edelman, Scott Duke Kominers
  • Keda’s SAP Implementation by Derrick Neufeld, Yulin Fang, Huaiqing Wang, Terrance Fung
  • Computerized Provider Order Entry at Emory Healthcare by Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Michael Morgan, Andrew Katz, David LaBorde
  • Strategic IT Transformation at Accenture by Mark Jeffery, Daniel Fisher, Mirron Granot, Anuj Kadyan, Albert Pho, Carlos Vasquez
  • iPremier (A) (B) (B): Denial of Service Attack (Graphic Novel Version) by Robert D. Austin, Jeremy C. Short
  • AtekPC Project Management Office by F. Warren McFarlan, John Hupp, Mark Kell
  • Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center by Richard Bohmer, F. Warren McFarlan
  • Prediction Markets at Google by Peter A. Coles, Karim R. Lakhani, Andrew McAfee
  • Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel by Dennis Campbell, F. Asis Martinez-Jerez, Marc J. Epstein, Joshua Bellin
  • CareGroup by F. Warren McFarlan, Robert D. Austin
  • Cisco Systems Architecture: ERP and Web-enabled IT by Richard L. Nolan, Kelley Porter, Christina Akers
  • Adobe Systems, Inc. by Mary Tripsas
  • Li & Fung: Internet Issues (A) by F. Warren McFarlan, Fred Young
  • Harley-Davidson Motor Co.: Enterprise Software Selection by Robert D. Austin, Deborah Sole, Mark Cotteleer
  • GE’s Two-Decade Transformation: Jack Welch’s Leadership by Christopher A. Bartlett
  • Cisco Systems, Inc.: Implementing ERP by Robert D. Austin, Richard L. Nolan, Mark Cotteleer
  • Providian Trust: Tradition and Technology (A) by F. Warren McFarlan, Melissa Dailey
  • Beyondsoft IPO (A)(B) by Ning Jia, Hong Zhang
  • Nintendo: Disruptor Being Disrupted by Ali Farhoomand, Shiu Kau Wong
  • Kyruus: Big Data’s Search for the Killer App by Robert F. Higgins, Penrose O’Donnell, Mehul Bhatt
  • We Gave Them a Tool, but Hardly Anyone’s Using It! Untangling the Knowledge Management Dilemma at TPA by Alina Dulipovici, Ann-Frances Cameron
  • Electronic Medical Records at the ISS Clinic in Mbarara, Uganda by Madore Amy, Julie Talbot, Rebecca Weintraub
  • A Telemedicine Opportunity or Distraction? by Janis L. Gogan, Monica J Garfield
  • Pearson’s Successmaker: Putting the Customer First in Transforming Product Development Processes by T.S. Raghu, Collin Sellman
  • Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation by Benoit Aubert, Simon Bourdeau, Brett Walker
  • Airbnb (A)(B) by Benjamin Edelman, Michael Luca
  • Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support by Richard M. Kesner
  • Body Scans and Bottlenecks: Optimizing Hospital CT Process Flows by Sunil Chopra, Scott Flamm, Sachin Waikar
  • A New Approach to China: Google and Censorship in the Chinese Market by Jeanne Brett, Lauren Pilcher, Lara-Christina Sell
  • Telemonitoring at Visiting Nurse Health System by F. Warren McFarlan, Mark Keil, Mala Kaul
  • 1-888-Junk-Van by Derrick Neufeld, Liliana Lopez Jimenez
  • Microsoft’s Go-to-market Strategy for Azure in India by Reema Gupta, Deepa Mani, Aditya Shah, Sujata Ramachandran, Vivek Singh
  • Infosys Consulting in 2011 by Robert A. Burgelman, Debra Schifrin
  • Deloitte Recommends Client Selection to Regency Bank by Mehmet Begen, Stacey Yue
  • Market Design in Online Businesses, Module Note by Peter A. Coles
  • The Online Economy–Strategy and Entrepreneurship Course Architecture Note by Peter A. Coles, Benjamin Edelman
  • Craig Manufacturing by Peter C. Bell, Benjamin Craig, Andrew Weston, Sachin Gupta
  • Oakville Hydro Optimum Engine Selection by Peter C. Bell, Scott Mudie, Mark Visscher, Aman Raina
  • International Entrepreneurship at Infusion by Christopher Williams, Melissa Davis
  • Binnj on the Apple iPad by Derrick Neufeld, Ken Mark
  • Datasets for Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel, Courseware, Spreadsheet by Dennis Campbell, F. Asis Martinez-Jerez, Marc J. Epstein, Joshua Bellin
  • Dataset for MercadoLibre.com, Courseware, Spreadsheet by Joshua Bellin, James Dillon, F. Asis Martinez-Jerez
  • Intellectual Property Intermediaries by Andrei Hagiu
  • Brand Equity by Chris A. Higgins, Jodie Whelan
  • Triangulate by Thomas R. Eisenmann, Lauren Barley
  • Open Text Corporation by Derrick Neufeld
  • Canada Health Infoway by Derrick Neufeld
  • Mafiaboy by Derrick Neufeld
  • Arthur Hill & Company Realty Services by Srinivas Krishnamoorthy, Peter C. Bell
  • CAA Roadside APP by Derrick Neufeld
  • The iPhone at IVK by Richard L. Nolan, Robert D. Austin
  • Social Games by Victoria Chang
  • British Columbia NICU Bed Allocation by Gregory S. Zaric, Derrick Fournier
  • Student Plays Fantasy Hockey (A) (B) by Fredrik Odegaard, Chris Engelking, Linden Head, Matthew Rabson, Mike Sharp
  • TTTech (A):Seeking Growth and Scale in New and Existing Markets by Robert A. Burgelman, Lyn Denend, Robert Siegel
  • TTTech (B): The Path Forward by Robert A. Burgelman, Lyn Denend, Robert Siegel
  • Xerox and Affiliated Computer Services (ACS) by Jesper Sorensen, Victoria Chang
  • WoodSynergy Inc.: Integrating IT into the Supply Chain by Owen Hall, Andrea Scott, Mark Chun
  • Note on Logistic Regression – Statistical Significance of Beta Coefficients by Fredrik Odegaard, Andrew Brennan
  • Tata Consultancy Services: Sustaining Growth Momentum in China 2010 by Beng Geok Wee, A. Lee Gilbert, Ivy Buche
  • Google in China (B) by Deborah Compeau, Yulin Fang, Majela Yin
  • Host Europe: Advancing CSR and Sustainability in a Medium-sized IT Company by Rudiger Hahn
  • Yumcha.com.au by Nicole R.D. Haggerty, Rohan Belliappa
  • Data.gov by Karim R. Lakhani, Robert D. Austin, Yumi Yi
  • Intel and WiMAX in 2010 by Robert A. Burgelman, Debra Schifrin
  • Mustang Music (A) (B) by Derrick Neufeld
  • Unimicron Technology Corporation by Deborah Compeau, Eugenia Huang
  • Taiwan Taxi’s iCall System: Realizing the Value of GPS-Dispatch Systems by Deborah Compeau, Rueylin Hsiao, Sheng-Tsung Hou
  • Mobile Language Learning: Praxis Makes Perfect in China by Alon Ilan, Allen H. Kupetz
  • IBM Canada Ltd.: Implementing Global Strategy by Ken Mark, Deborah Compeau
  • Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management by Richard M. Kesner
  • Procter & Gamble: Improving Consumer Value Through Process Redesign by James L. McKenney, Theodore H. Clark
  • Kimpton Hotels – Setting Prices on Priceline (A) (B) (C) by Chris K. Anderson, John G. Wilson, Joel Read
  • University Health Network (UHN): The MOE-MAR Initiative by Darren Meister, Ken Mark
  • Green IT Matters at Wipro Ltd. by Indranil Bose, Ramasastry Chandrasekhar
  • Gold Claim at Sturgeon Lake by Peter C. Bell, Gregory S. Zaric
  • Vancouver General Hospital: Improving Porter Efficiency (A) by Fredrik Odegaard, Ryan Metcalf
  • M2 Universal Communications by Srinivas Krishnamoorthy, Peter C. Bell, Ankur Bansal, Peter Vaz
  • Canadian Air Transport Security Authority (CATSA) by Darren Meister, Ken Mark
  • Making RFID Work: The World’s Largest University Library RFID Implementation by Benjamin Yen, Boby Shiu
  • Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project – Part A,Part B by Carmen Bernier, Line Dube, Vital Roy
  • Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case – Part A, Part B by Line Dube, Carmen Bernier, Vital Roy
  • F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market by Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen, Timo Saarinen
  • Unity Bank: Realizing Value From an M&A Integration by Nicole R.D. Haggerty, John Fong
  • Sydney Water Customer Information and Billing System (A) (B) by Michael Parent
  • Zhejiang Corporation of China Telecom by Seungjin Whang
  • Bucking the Trend: A Look at Zyme Solutions’ Non-linear Business Model for IT Services from India by D.V.R. Seshadri
  • PowerPoint Slides: YouTube, Google, and the Rise of Internet Video, Powerpoint Slides by Karel Cool, Matt Seitz, Jason Mestrits
  • Alibaba.com by Ricky Lai, Ali Farhoomand
  • IT Governance at Oxford Industries: Information Architecture for Financial Data by Michael Wybo, Carmen Bernier
  • Campbell Soup Company: Selling Channel Innovation to Customers by Zeynep Ton, James L. McKenney
  • STARS Air Ambulance: An Information Systems Challenge by Malcolm Munro, Sid L. Huff
  • SPECIALISTERNE: Sense and Details by Robert D. Austin, Jonathan Wareham, Javier Busquets
  • Apple’s iPhone: Calling Europe or Europe Calling by Sandra Sieber, Josep Valor, Jordan Mitchell
  • Does IT Payoff? Strategies of Two Banking Giants by Ali Farhoomand, Minyi Huang
  • The Global Software Industry in 2007 by Minyi Huang, Ali Farhoomand
  • ChoicePoint Inc. and the Personal Data Industry by Cynthia Clark Williams
  • Managing in the Information Age Module Note for Students: Enterprise IT by Andrew McAfee
  • Managing in the Information Age Module Note for Students: Function IT by Andrew McAfee
  • Managing in the Information Age Module Note for Students: Network IT by Andrew McAfee
  • Information Resource Management at Hydro-Quebec by Line Dube, Carmen Bernier, Vital Roy
  • Codelco Copper Mines by David M. Upton, Bradley R. Staats, Virginia A. Fuller
  • Secom: Managing Information Security in a Risky World by F. Warren McFarlan, Robert D. Austin, Robert O. Austin
  • Knowledge Management at Katzenbach Partners, LLC by Robert A. Burgelman, Brooke Blumenstein
  • Waterloo Regional Police Services: Reassessing the CIMS Project (A) (B) (C) by Deborah Compeau, Jane Movold
  • CMM versus Agile: Methodology Wars in Software Development by Robert D. Austin
  • epost: Evolving an Online Business by Deborah Compeau, Jane Gravill
  • eStore at Shell Canada Limited by Deborah Compeau, Barbara Marcolin, Carol Saunders, Chad Saunders
  • Grand Junction Networks by Andrew Rachleff, Bethany Coates
  • Information Technology and Innovation at Shinsei Bank by Virginia A. Fuller, David M. Upton
  • Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Quebec Case Study (A) (B) (C) – The Solution by Gilbert Alexandre, Line Dube, Real Jacob
  • Medtronic Vision 2010 by Lynda M. Applegate
  • Platform-Mediated Networks: Definitions and Core Concepts by Thomas R. Eisenmann
  • Ricardo Software by Andrew McAfee
  • Enterprise Resource Planning Software–Ongoing Maintenance Cost Benefit Analysis by Mike Canniff
  • Cathay Pacific by F. Warren McFarlan, Fred Young, Lo Waishun
  • Skype by Thomas R. Eisenmann, Peter A. Coles
  • The CIM Project by Vital Roy, Benoit Aubert
  • An ERP Story: Troubles Ahead (C) by Carmen Bernier, Vital Roy, Eric Brunelle
  • The RECS Project (A) by Vital Roy, Carmen Bernier, Benoit Aubert
  • North American Financial Corporation (NAF): The MLM Project (A) by Vital Roy, Benoit Aubert
  • An ERP Story: Epilogue (D) by Carmen Bernier, Vital Roy, Eric Brunelle
  • An ERP Story: Choosing a Project Leader (B) by Carmen Bernier, Vital Roy, Eric Brunelle
  • An ERP Story: Background (A) by Carmen Bernier, Vital Roy, Eric Brunelle
  • North American Financial Corporation (NAF): The MLM Project (B) by Vital Roy, Benoit Aubert
  • The RECS Project (B) (C) by Vital Roy, Carmen Bernier, Benoit Aubert
  • Canadian Firearms Program by Derrick Neufeld, Zeying Wan
  • Canning Consultants: The OPAC Assessment by Gregory S. Zaric
  • MercadoLibre.com by F. Asis Martinez-Jerez, Joshua Bellin, James Dillon
  • Ernst and Young: The Western Bank Audit by Gregory S. Zaric
  • Mercedes-Benz USA: Investing in IT Infrastructure by Steven R. Kursh, Michael Hoch
  • Wikipedia in the Spotlight by Shane Greenstein, Michelle Devereux
  • The San Diego City Schools: Enterprise Resource Planning Return on Investment by Nancy Kulick, Mark Jeffery, Tim Riitters, Scott Abbott, Douglas Papp, Tiffany Schad, Jed Wallace, Jeff Wiemann
  • IBM and Eclipse (A) (B) by Siobhan O’Mahony, Fernando Cela Diaz, Evan Mamas
  • Knowledge Management at Accenture by Darren Meister, Thomas H. Davenport
  • Grupo Martica by Andrew McAfee
  • Dollar Thrifty Automotive Group: Online Discounting by Chris K. Anderson, Benjamin Marcus
  • Information Technology at COSCO by F. Warren McFarlan, Chen Guoqing, David Lane
  • IBM’s Knowledge Management Proposal for the Ontario Ministry of Education by Darren Meister, Ken Mark
  • Long Battle for an Instant Messaging Standard by V. Brian Viard, Steven Fan
  • Slouching Toward Broadband: Revisited in 2005 by Robert A. Burgelman, Les Vadasz, Philip Meza
  • Mars Inc.: Online Procurement by Peter C. Bell
  • CEMEX Way: The Right Balance Between Local Business Flexibility and Global Standardization by Donald A. Marchand, William J. Kettinger, Rebecca Chung
  • TAL Apparel Ltd.: Stepping Up the Value Chain by Ali Farhoomand, Phoebe Ho
  • Intel Research: Exploring the Future by Alan MacCormack, Kerry Herman
  • Hanging Up the (Old) Phone: IP Communications in 2004 by Robert A. Burgelman, Les Vadasz, Philip Meza
  • Better Medicine Through Information Technology by Robert A. Burgelman, Robert Pearl, Philip Meza
  • Jewellworld.com: Leading Web-Based IT Development in the Jewellery Industry by Bennett Yim, Andrew Lee
  • Pfizer’s Virtual CIO (Abridged) by F. Warren McFarlan, Brian J. Delacey
  • RosettaNet and ebXML: Betting on the Right eBusiness Standard by F. Warren McFarlan, Veronika Belokhvostova
  • SchmidtCo (A) (B) by John S. Hammond
  • Music Downloads by David B. Yoffie, Debbie Freier
  • Instant Messaging by David B. Yoffie, Debbie Freier
  • The Google IPO by Matthias Hild
  • UCB: Managing Information for Globalization and Innovation (A) (Abridged) by F. Warren McFarlan, Brian J. Delacey
  • Indian Oil Corp. Ltd.: Project Manthan by Abhijit Gopal, Manish Kumar
  • Hill & Knowlton: Knowledge Management by Darren Meister, Ken Mark
  • “Big Media” Meets the “Bloggers”: Coverage of Trent Lott’s Remarks at Strom Thurmond’s Birthday Party by Esther Scott, Alex Jones
  • High-Definition TV: The Grand Alliance by Thomas R. Eisenmann
  • XS, Inc. by Ray A. Goldberg, Joan McRobbie
  • Enabling Business Strategy with IT at the World Bank by F. Warren McFarlan
  • Business Intelligence Strategy at Canadian Tire by Nicole R.D. Haggerty, Darren Meister
  • Symbian: Setting the Mobility Standard by Fernando F. Suarez, Thomas R. Eisenmann
  • Royal Caribbean Cruises Ltd. by F. Warren McFarlan, Valerie Massoni
  • Internet Rapide by Samuel E Bodily, Jason Hull
  • Ford Argentina: Transforming a Global Industry in a Local Market by Lynda M. Applegate, Paula Etchard, Laureano Berasategui, Ramiro Montealegre
  • Cathay Pacific: Doing More with Less by F. Warren McFarlan, Fred Young
  • Cathay Pacific: Doing More with Less, Spreadsheet Supplement by F. Warren McFarlan, Fred Young
  • Federal Express: Quality Improvement Program by Christopher H. Lovelock
  • Web Services and Systems Integration, Supplementary Note by Andrew McAfee
  • Cisco: Early if Not Elegant (B)-Epilogue by Gerry Yemen, Sayan Chatterjee, L.J. Bourgeois
  • Finding the Balance: Intellectual Property in the Digital Age by Robert A. Burgelman, Philip Meza
  • Qualcomm in China (A) (B) by Jonathan West, Joel West, Justin Tan
  • Yodlee Inc.–The VerticalOne Integration (A) (B) by John Melnyk, Darren Meister
  • UCB (B): Growth Strategy by F. Warren McFarlan, Brian J. Delacey
  • UCB (A): Managing Information for Globalization and Innovation by F. Warren McFarlan, Brian J. Delacey
  • CareGroup, Spreadsheet by F. Warren McFarlan, Robert D. Austin
  • NTT DoCoMo: Establishing Global 3G Standards by Ali F. Farhoomand, Vincent Mak
  • Wyndham International: Fostering High-Touch with High-Tech by Lynda M. Applegate, Gabriele Piccoli
  • Toybox: Managing Dynamic Digital Projects by Darren Meister, David Singer
  • PricewaterhouseCoopers KnowledgeCurve and the Spinning Off of PwC Consulting by Ali F. Farhoomand, Pauline Ng
  • File Sharing and Napster by R. Edward Freeman, Jenny Mead, Gerry Yemen
  • Electronic Service Delivery Implementation and Acceptance Strategy by Ali F. Farhoomand, Marissa McCauley
  • Buckman Laboratories (B) by William E. Fulmer
  • Charles Schwab Corp. (B) by F. Warren McFarlan, Nicole Tempest
  • Digital Certificates and Signatures: Microsoft Corp. by Ali F. Farhoomand, Mary Ho, Phoebe Ho
  • Government E-Procurement: Electronic Tendering System in the Hong Kong SAR by Ali F. Farhoomand, Phoebe Ho, M. Lynne Markus
  • Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances by Lynda M. Applegate, Ramiro Montealegre
  • OTISLINE (B) by Nancy S. Balaguer
  • Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well by F. Warren McFarlan
  • Slouching Toward Broadband by Robert A. Burgelman, Philip Meza
  • Cisco: Early if not Elegant (A) by Gerry Yemen, Sayan Chatterjee, L.J. Bourgeois
  • Andina Bottling Co. by V.G. Narayanan, Alberto Ballve
  • Fuel Cell Technology and Market Opportunities by Andrea Larson, Stephen Keach
  • Japan Net Bank: Japan’s First Internet-Only Bank by Ali F. Farhoomand, Vincent Mak, Pauline Ng
  • Postgirot Bank and Provment AB: Managing the Cost of IT Operations by F. Warren McFarlan, Nancy Bartlett
  • Li & Fung: Internet Issues (B) by F. Warren McFarlan, Iris T. Li
  • SinoSecurities.com by F. Warren McFarlan, Fred Young
  • IntellectExchange, Inc. by James I. Cash Jr., Janis L. Gogan
  • Extending an Electronic Trade Network to Sustain Competitive Advantage by Ali F. Farhoomand, Pauline Ng, Michelle Ng
  • The Professor Selects a Portfolio by Peter C. Bell
  • The Value of Networks by Paul W. Farris, Phillip E. Pfeifer, Richard Johnson
  • SKOLAR: Launching a University Technology Spinoff Company by Henry W. Chesbrough, Charles A. Holloway, Nicole Tempest
  • Cisco Systems: Building Leading Internet Capabilities by Richard L. Nolan, Christina Darwall
  • H.E. Butt Grocery Co.: The New Digital Strategy (B) by F. Warren McFarlan
  • Cisco Systems Architecture: ERP and Web-enabled IT, Spreadsheet by Richard L. Nolan, Kelley Porter, Christina Akers
  • DPSC Software: Post-acquisition Evaluation by Michael Parent, Ken Mark
  • Macromedia Inc.-Weaving Dreams of Global Markets and New Technologies by Kamalini Ramdas, Christian Terwiesch, Chris Lehmbeck
  • eLance.com: Preventing Disintermediation by Scott Schneberger, Ken Mark
  • DoubleClick, Inc.: Gathering Customer Intelligence by Ken Mark, Scott Schneberger
  • America Online: The 20 Hours for $20 Pricing Plan (B) by Mark Parry
  • Peer-to-Peer Computing: Back to the Future by Robert A. Burgelman, Philip Meza
  • Cisco Systems: Web-enablement by Richard L. Nolan, Kelley Porter, Christina Akers
  • Jardines: Tapping the Asian E-Commerce Market by F. Warren McFarlan, Melissa Dailey, Fred Young
  • Laurentian Bank: B2B Trust by Joseph N. Fry
  • Three Dimensional Printing by Scott Shane, Wendell E. Dunn
  • H.E. Butt Grocery Co.: The New Digital Strategy (A) by F. Warren McFarlan, Melissa Dailey
  • Open Market, Inc.: The E-Commerce Wars by James I. Cash Jr., Janis L. Gogan, Michael Haselkorn, Mani Subramani
  • Xerox (Hong Kong): Sales Activity Management Process (B) by Peter Yuan
  • EIU’s ViewsWire: New Wine in a New Bottle by Ali F. Farhoomand, Peter Lovelock
  • Anthony Ng Architects Ltd.: Building Towards a Paperless Future by Thomas Kvan, Andrew Lee, Loretta Ho
  • PricewaterhouseCoopers: Building a Global Network by Ali F. Farhoomand, Marissa McCauley, Peter Lovelock, Minako Fukagata
  • TradeCard: Building a Global Trading Electronic Payment System by Ali F. Farhoomand, Marissa McCauley
  • Charles Schwab, Inc.: Creating an International Marketspace by Ali F. Farhoomand, Peter Lovelock, Maria J. Cascales
  • Buckman Laboratories (A) by William E. Fulmer
  • Novell: World’s Largest Network Software Company by Richard L. Nolan
  • Drugstore.com by Richard L. Nolan
  • Charles Schwab Corp. (A) by F. Warren McFarlan, Nicole Tempest
  • Harley-Davidson Motor Co.: Enterprise Software Selection, Spreadsheet Supplement by Robert D. Austin, Deborah Sole, Mark Cotteleer
  • Euro-Arab Management School by Sid L. Huff, Mike Wade
  • Xerox (Hong Kong): Sales Activity Management Process (A) by Michael Zhao
  • Signet Banking–Partnership Dynamics by Laurence G. Mueller
  • Information Technology for Managers, Business Fundamentals Series by Lynda M. Applegate, M. Bensaou, Michael Earl, David A. Garvin, Janis L. Gogan, Richard L. Nolan
  • Welch Foods, Inc. by Thomas H. Davenport, Charles Osborn, Donna B. Stoddard
  • Dairy Farm Group: Redesign of Business Systems and Processes by Ali F. Farhoomand, Pauline Ng, Eugenia Ng, Probir Banerjee
  • Dairy Farm Group: Electronic Commerce Advantage by Ali F. Farhoomand, Pauline Ng, Eugenia Ng, Probir Banerjee
  • Mondex Canada (A) (B) by Sid L. Huff, Mike Wade
  • Pioneer Hi-Bred: Turning Seeds into Factories by F. Warren McFarlan, Melissa Dailey
  • British Columbia’s Pharmanet Project byScott Schneberger, Emily Chee
  • Creating a Web Site for Medisys Health Group, Inc. by Michael Parent, Stuart Elman
  • Sun Microsystems and the N-tier Architecture by Richard L. Nolan, Kelley Porter
  • Edmund’s–www.edmunds.com, Supplement by Richard L. Nolan, Stephen P. Bradley, John J. Sviokla, Kelley Porter
  • Electronic Commerce at Air Products by F. Warren McFarlan, Melissa Dailey
  • Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet by Michael Parent, Debra Rankin
  • Bank of Ireland (BOI): Internet Strategy by John J. Sviokla, Michael Quinn
  • Optimark: Launching a Virtual Securities Market by John J. Sviokla
  • TSAT A/S: Launching Telemetry and Low Rate Data Communications via Satellite by Michael Parent, Mike Wade
  • Firefly Network (B) by Erik Brynjolfsson, Jean-Claude Charlet
  • Scantran by Sid L. Huff, Mike Wade
  • Firefly Network (A) by Erik Brynjolfsson, Jean-Claude Charlet
  • BroadVision by Erik Brynjolfsson, Jean-Claude Charlet
  • Timberjack Parts: Packaged Software Selection Project by F. Warren McFarlan, Darryl S. Romanow, Mark Keil
  • CERNET: Managing Internet Growth in China by Michael Parent, Harvey Enns
  • ACTonline: ACTDirect’s Electronic Banking System by Ali F. Farhoomand, Vanessa N. Clark
  • Tradelink Electronic Commerce Ltd.: Implementation Strategy by Ali F. Farhoomand, Pauline Ng, Kwok-Keung Law, Jan Damsgaard
  • Hong Kong’s National Information Infrastructure by Ali F. Farhoomand, Pauline Ng
  • http://www.springs.com by F. Warren McFarlan, Melissa Dailey
  • First Virtual Holdings, Inc. (A) (B) by Sid L. Huff, Mike Wade
  • Information at the World Bank: In Search of a Technology Solution (A) (B) by W. Earl Sasser Jr., Josep Valor
  • Knowledge Management at Ernst & Young by Miklos Sarvary, Ann Marie Chard
  • VeriFone–1997 by Richard L. Nolan, Donna B. Stoddard
  • Providian Trust: Tradition and Technology (A) (B) by F. Warren McFarlan, Melissa Dailey
  • Sun Microsystems: Realizing the Potential of Web Technologies by Robert D. Austin, Mark Cotteleer
  • H.E. Butt Grocery Co.: A Leader in ECR Implementation (B) (Abridged) by Robert D. Austin, F. Warren McFarlan
  • Ford Motor Co.: Maximizing the Business Value of Web Technologies by Robert D. Austin, Mark Cotteleer
  • VeriFone: The Transaction Automation Company (A) (Abridged) by F. Warren McFarlan
  • Nortel: Re-Inventing Information Systems by Olga Volkoff
  • KPMG Peat Marwick U.S.: One Giant Brain by Maryam Alavi
  • Metalco: The SAP Proposal by Sid L. Huff, Elspeth Murray
  • American Management Systems, Inc.: The Knowledge Centers by Dorothy Leonard, Sylvia Sensiper
  • Southwire: Beyond 2000 by F. Warren McFarlan, Melissa Dailey
  • Edmund’s–www.edmunds.com by John J. Sviokla
  • Wired Wellington: The Info City Project and the City Link Network by Sid L. Huff
  • CIGNA Property and Casualty Reengineering (B) by Richard L. Nolan, Donna B. Stoddard, Elise Martin, Chiara Francalanci
  • Spartan Stores, Inc.: Reengineering for Efficient Consumer Response by James L. McKenney, William T. Schiano
  • Cybersmith by John J. Sviokla, Thomas A. Gerace
  • Singapore TradeNet: Beyond TradeNet to the Intelligent Island by Lynda M. Applegate, Boon Siong Neo, John King
  • Singapore Unlimited: Building the National Information Infrastructure by Lynda M. Applegate, Boon Siong Neo, John King, Carin-Isabel Knoop
  • Nokia Telecommunications: Redesign of International Logistics by Sirkka Jarvenpaa, Ilkka Tuomi
  • Corporate Research Group in a High-Tech Firm: Improving Research Effectiveness by Donna B. Stoddard, Sirkka Jarvenpaa
  • Order Management Reengineering at Heatway by Thomas H. Davenport
  • ISSC Solution Center–Dallas: Transforming Software Development by Sirkka Jarvenpaa, Blake Ives
  • J.C. Penney: Fashioning a Retailing Nervous System for the Future by Sirkka Jarvenpaa, Blake Ives
  • Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges by Richard L. Nolan
  • H.E. Butt Grocery Co.: A Leader in ECR Implementation (A) (Abridged) by F. Warren McFarlan
  • CIGNA Property and Casualty Reengineering (A) by Richard L. Nolan, Donna B. Stoddard, Elise Martin, Chiara Francalanci
  • VeriFone: The Transaction Automation Company (B) by Donna B. Stoddard
  • Hannaford Brothers: Leading the Grocery Channel Transformation by James L. McKenney, William T. Schiano, Theodore H. Clark
  • ToyWorld, Inc.: Information Technology Planning by Lynda M. Applegate
  • Siemens Rolm Communications, Inc.: Integrated Logistics Core Process Redesign (ILCPR) by Donna B. Stoddard, Sirkka Jarvenpaa
  • Wildfire by John J. Sviokla, Steven M. Salzinger
  • Oticon A/S (Consolidated) by Peter Hagstrom
  • Oticon A/S: Project 330 by Peter Hagstrom
  • State Street Boston Corp.: Leading with Information Technology by Donna B. Stoddard, Chiara Francalanci
  • Campbell Soup Co.: A Leader in Continuous Replenishment Innovations by James L. McKenney, Theodore H. Clark
  • American Airlines: Object Oriented Flight Dispatching Systems by F. Warren McFarlan, Espen Andersen
  • Baxter International: OnCall as Soon as Possible? by John J. Sviokla, Christopher L. Marshall
  • Pacific Bell: Centrex Reengineering by Donna B. Stoddard, Sirkka Jarvenpaa
  • CIGNA Corp., Inc.: Managing and Institutionalizing Business Reengineering by Donna B. Stoddard, Sirkka Jarvenpaa
  • VeriFone: The Transaction Automation Company (A) by Donna B. Stoddard, Richard L. Nolan, Hossam Galal
  • Mrs. Fields, Inc.–1993 by Lynda M. Applegate, Keri Pearlson, Randi Wade Purchia
  • Mrs. Fields, Inc.–1988-92 by Lynda M. Applegate, Keri Pearlson
  • Laura Ashley (D) by Richard L. Nolan
  • Laura Ashley (C): Rebuilding and Transforming a Global Brand by Richard L. Nolan
  • Laura Ashley (B): Defining a Strategy by Richard L. Nolan
  • Laura Ashley (A): A New CEO Takes Charge by Richard L. Nolan
  • Frito-Lay, Inc.: A Strategic Transition–1990-92 by Lynda M. Applegate
  • Frito-Lay, Inc.: A Strategic Transition–1980-86 by Lynda M. Applegate
  • Frito-Lay, Inc.: A Strategic Transition–1987-89 by Lynda M. Applegate
  • Mrs. Fields, Inc.–1977-87 by Lynda M. Applegate, Keri Pearlson
  • Safeway Manufacturing Division: The Manufacturing Control System (MCS) (B) by Donna B. Stoddard, Kevin Davis
  • Frito-Lay, Inc.: The Navigator Project (B) by Lynda M. Applegate, Richard O. Mason, Melinda B. Conrad
  • Frito-Lay, Inc.: The Navigator Project (A) by Lynda M. Applegate, Richard O. Mason, Melinda B. Conrad
  • General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) and (B) (Abridged) by F. Warren McFarlan, Katherine N. Seger
  • BellSouth Enterprises: The Cellular Billing Project by John J. Sviokla, Mark Keil, Steve Simonson
  • Connor Formed Metal Products by Lynda M. Applegate, Donna B. Stoddard, Melinda B. Conrad
  • General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) (B) (C) (D) by F. Warren McFarlan, Katherine N. Seger
  • Singapore TradeNet: The Tale Continues by Lynda M. Applegate, Boon Siong Neo, John King
  • Chemical Bank: Technology Support for Cooperative Work by Lynda M. Applegate, Donna B. Stoddard
  • Frito-Lay, Inc.: A Strategic Transition (A) (Updated) by Lynda M. Applegate
  • Profiling at National Mutual (B) (Abridged) by John J. Sviokla, Audris Wong
  • Frito-Lay, Inc.: A Strategic Transition (Consolidated) by Lynda M. Applegate
  • Frito-Lay, Inc.: A Strategic Transition (D) by Lynda M. Applegate, Melinda B. Conrad, Charles Osborn
  • Air Products and Chemicals, Inc.: MIS Reorganization (A) & Project ICON (A) (Abridged) by Donna B. Stoddard
  • Concordia Casting Co. by F. Warren McFarlan
  • Capital Holding Corp.: Reengineering the Direct Response Group by Donna B. Stoddard, Caroline J. Meadows
  • Merv Griffin’s Resorts by John J. Sviokla, Jon Langbert
  • Nancy’s Specialty Foods: An Information Systems Implementation by Timothy T.C. Wei, Lisa H. Smith
  • SunLife’s Maestro by Sid L. Huff, Jennifer McNaughton
  • Lotus MarketPlace: Households by Lynn Sharp Paine, Lexanne J. Abbott
  • Alliant Health System: A Vision of Total Quality by Jane Linder, Gwendolyn Moore
  • KPMG Peat Marwick: The Shadow Partner by Robert G. Eccles, Julie Gladstone
  • Lithonia Lighting by Nitin Nohria, James D. Berkley
  • George B.H. Macomber Co.–1990 by John J. Sviokla, Audris Wong
  • Profiling at National Mutual (A) (B) (C) by John J. Sviokla, Audris Wong
  • Digital Equipment Corp.: The Kodak Outsourcing Agreement (A) (B) by Lynda M. Applegate, Herminia Ibarra, Keri Ostrofsky
  • Hong Kong TradeLink: News from the Second City by Benn Konsynski, John King
  • Singapore Leadership: A Tale of One City by Benn Konsynski, John King
  • Singapore TradeNet: A Tale of One City by Benn Konsynski, John King
  • Colliers International Property Consultants by Nitin Nohria, Julie Gladstone
  • Frito-Lay, Inc.: A Strategic Transition (C) by Lynda M. Applegate, Nicole Wishart
  • Air Products and Chemicals, Inc.: MIS Reorganization (A) (B) by Nancy S. Balaguer, John W. Preuninger
  • AUCNET: TV Auction Network System by Benn Konsynski, Art Warbelow, Jiro Kokuryo
  • Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2) by Lynda M. Applegate, Julie H. Hertenstein, Nicole Wishart, Mary Addonizio
  • General Electric Canada: Designing a New Organization by Lynda M. Applegate, James I. Cash Jr.
  • Agrico, Inc.: A Software Dilemma by F. Warren McFarlan, H. Jeff Smith
  • Mrs. Fields Cookies by James I. Cash Jr., Keri Ostrofsky
  • Mrs. Fields Cookies, Spreadsheet by James I. Cash Jr., Keri Ostrofsky
  • Frontier Airlines, Inc. (A) (Condensed) by F. Warren McFarlan, Duncan G. Copeland
  • Du Pont’s Artificial Intelligence Implementation Strategy by John J. Sviokla, Mark Keil
  • Phillips 66: Controlling a Company Through Crisis by Lynda M. Applegate, Charles Osborn
  • United Services Automobile Association (USAA) by Michael R. Vitale, Joyce J. Elam, John E.P. Morrison
  • United Services Automobile Association (USAA), Spreadsheet by Michael R. Vitale, Joyce J. Elam, John E.P. Morrison
  • Baxter Healthcare Corp.: ASAP Express by Michael R. Vitale, Benn Konsynski
  • Frito-Lay, Inc.: A Strategic Transition (A) (B) by Melissa Mead, Jane Linder
  • Frito-Lay, Inc.: Funding for Information Systems by Michael R. Vitale
  • OTISLINE (A) by F. Warren McFarlan, Donna B. Stoddard
  • Frontier Airlines, Inc. (A) (B) by Michael R. Vitale
  • American Hospital Supply Corp.: The ASAP System (A) (B) by Michael R. Vitale
  • Sturdivant Electric Corp. by Richard L. Nolan, F. Warren McFarlan
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